Royal Commission on Labour in India: Report(1929)||
As important a, as any of these functions is the duty which the jobbers perform in their capacity as intermediaries between employer and employee. It is to the jobbers that the employer generally goes when he wishes to notify a change to the workers; it is from the jobbers that he derives most of his information regarding their needs and desires. When a manager states that he informed the workers of a change in conditions, or that he was told by them that they desired a change, he too often means that he conveyed the news (possibly through a subordinate) to the jobbers, or that the jobbers alleged that the workers had a grievance. The same applies to orders affecting individual workers, and to their complaints.
The jobber thus adds to his other functions some of those frequently discharged by trade union officials in the West, and he is occasionally found acting in the capacity of a strike leader. We shall have occasion later to discuss the absence of direct contact between employer and employed, which is a marked feature in many factories, and merely note here that too often those responsible for management are unable to make themselves adequately understood by the workers, and in consequence have to rely on the jobbers as interpreters.